电信营业受理系统设计与开发研究

来源：985论文网添加时间：2019-12-17 17:32

摘要

　　在日新月异迅猛发展的电信行业里，伴随着电信业务的推陈出新，电信业务支撑系统相关技术发展日趋完善。在中国的电信行业有三大运营商，中国移动的用户数量超过9 亿，中国联通超过 3 亿，中国电信也超过 3 亿，换句话说在中国人均拥有超过一个号码，这也使得各大运营商纷纷加入争夺用户第二卡槽的战斗中，第二卡槽的归属成为电信企业创造利润最大的增长点。市场不断的变化，随着国家工信部一轮又一轮的提速降费，行业竞争趋于白热化，唯有创新一条路才能让电信行业蓬勃发展。

　　营业受理系统不是电信行业所特有的管理系统，在电信行业内部每个运营商都有自己的 BOSS 系统，其中营业受理系统则是其中最重要的一个环节，它帮助客户管理客户的相关期望，从而有效提升系统的建设价值，它集中了可以提供客户的所有能力集合。

　　传统的 IOE 架构在当今的时代早已显得力不从心，国内外电信行业巨头也都开启了全面去“IOE”行动，所谓去“IOE”，其本质是将原有集中封闭的架构替换，取而代之的是分布式开源的架构，使得传统的营业受理系统由原来的烟筒式系统彻底演进升级为具有云化能力提供的开放式系统。

　　文中首先概述了建设营业受理系统开发所用到的相关技术和工具，其次从营业受理系统功能的角度进行了业务需求的分析和总结，并详细介绍了系统的概要设计和详细设计以及实现。营业受理系统建设了订单中心、用户中心、客户中心、账户中心等，该系统采用分布式架构，通过各中心间调用的微服务，将原有复杂的系统解耦。利用 JAVA为编程语言，在线数据采用阿里 DRDS 分布式关系型数据库存储，各中心服务采用DOCKER 容器化部署，离线数据采用 HBASE 做读写分离，对于常用的参数则采用REDIS 缓存，通过 Spring Boot 开发微服务、通过 JQUERY JS、REGULAR JS 等技术做前后台分离，对于查询类业务采用 ES 搜索引擎，提高查询效率。通过 MQ、KAFKA来实现分布式事物的最终一致性来完成系统架构及实现。通过最终测试验收，单个服务实例测试响应调用，并发量可以达到大于 40 笔/秒，每笔平均耗时小于 600 毫秒，这充分说明分布式的服务可以有效提升服务质量，从而提高系统的可用性。

　　关键字：电信；营业受理；微服务；分布式

　　Abstract

　　In the fast-growing telecommunications industry, with the development of telecomservices, the development of telecommunications service support systems is becoming moreand more perfect There are three major operators in China's telecommunications industry

　　China Mobile has more than 900 million users, China Unicom has more than 300 million,and China Telecom has more than 300 million In other words, China has more than onenumber per person, which also makes major operators In the battle to join the second cardslot for users, the ownership of the second card slot has become the biggest growth point fortelecom companies to create profits The market is constantly changing With the rounds ofspeed reduction and fee reduction by the Ministry of Industry and Information Technology,the industry competition is becoming more and more intense Only by innovating a road canthe telecommunications industry flourish

　　The business acceptance system is not a management system unique to thetelecommunications industry Each operator in the telecommunications industry has its ownBOSS system The business acceptance system is one of the most important links It helpscustomers manage their related expectations and is effective Boosting the building value ofthe system, it brings together a collection of capabilities that can provide customers Thetraditional IOE architecture has long been incapable in today's era The domestic andinternational telecom industry giants have also launched a comprehensive "IOE" action Theso-called "IOE" is essentially replacing the original centralized closed architecture andreplacing it with distribution The open source architecture has enabled the traditionalbusiness acceptance system to be completely evolved from the original chimney system to anopen system with cloud capabilities

　　Firstly, the paper summarizes the related technologies and tools used in the developmentof the business acceptance system Secondly, it analyzes and summarizes the businessrequirements from the perspective of the functions of the business acceptance system, andintroduces the detailed design and detailed design and implementation of the system in detail

　　The business acceptance system has built an order center, a user center, a customer center, anaccount center, etc The system uses a distributed architecture to decouple the originalcomplex system through microservices called between the centers Using JAVA as theprogramming language, online data is stored in Ali DRDS distributed relational database,each center service adopts DOCKER containerized deployment, offline data is read andwritten separated by HBASE, and REDIS cache is used for common parameters, anddevelopment is performed by Spring Boot Services, through JQUERY JS, REGULAR JSand other technologies to do front and back separation, ES search engine for query-basedbusiness, improve query efficiency Through MQ, KAFKA to achieve the ultimateconsistency of distributed things to complete the system architecture and implementation

　　Through the final test, a single service instance test response call, the number of concurrentcalls can reach more than 40 pens / second, the average time per pulse is less than 600milliseconds, which fully demonstrates that distributed services can effectively improve thequality of service, thereby improving system availability

　　Key words: The telecommunications; Business acceptance; Micro service; Distributedarchitecture

　　第 1 章绪论

　　1.1 课题的研究背景与意义

　　随着联通传统业务承载量变化及创新业务、全国业务的不断发展，集团信息化部对营业受理系统的期望逐步提高，各省分公司对营业受理系统的依赖程度逐步加深。然而原有营业受理系统在支撑方面面临着对新兴业务管控能力差，与传统业务相互影响，系统支撑压力大，全国类共享业务支撑不灵活等问题。为满足集团对系统的稳定、安全、性能等多方面的要求，开发此系统，以达到高效支撑各省分公司个性化需求，提升客户满意度的目标，实现新兴业务垂直化、专业化、全国一体化运营，促进营业受理系统架构向互联网分布式演进，缓解营业受理系统数据库压力，使得业务需求可以快速支撑。

　　营业受理系统架构演进优化，是在做减法，通过公共业务服务下沉，实现公共业务中心化、服务化、共享化，通过业务场景梳理识别服务，满足所有接入渠道共用，逐步进行能力解耦及沉淀。做好技术创新、管理创新，在管理上同时进行精细化管理，引进敏捷管理模式更好支撑创新业务发展，推动联通业务的互联网化经营。

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　　1.2 国内外研究现状
　　1.2.1 国内相关研究
　　1.2.2 国外相关研究
　　1.3 本文主要研究内容
　　1.4 本文的结构安排

　　第 2 章相关技术介绍

　　2.1 开发技术概述
　　2.2 主要技术
　　2.2.1 DRDS
　　2.2.2 Spring Boot
　　2.2.3 Docker
　　2.2.4 Elastic Search
　　2.2.5 MQ 与 Kafka
　　2.2.6 Redis.
　　2.2.7 IaaS 、Paa、SaaS
　　2.3 本章小结

　　第 3 章营业受理系统需求分析

　　3.1 功能性需求分析
　　3.1.1 移网开户
　　3.1.2 2、3G 转 4G
　　3.1.3 移网产品服务变更
　　3.1.4 预约拆机
　　3.1.5 正式拆机
　　3.1.6 立即拆机
　　3.1.7 客户资料变更
　　3.1.8 过户
　　3.1.9 停机保号
　　3.1 合约计划续约
　　3.2 需求分析整理
　　3.2.1 用户中心
　　3.2.2 订单中心
　　3.2.3 客户中心
　　3.2.4 前端 UI 触点
　　3.3 本章小结